Returns & complaints

Returns & Complaints

1. Returns (Right of Withdrawal)

It can happen that a product is not entirely what you expected. No worries — you always have the right to cancel your order up to 14 days after receipt without giving any reason.

After cancellation, you have another 14 days to return the product to us. We will refund the full order amount including the original shipping costs within 14 days of registering your return, provided the product has been received back in good order. Only the direct costs for returning the package from your home to the webshop are for your own account.

Please note the return conditions and depreciation: Due to the nature of our products (hygiene and skincare), we cannot accept returns on cosmetics of which the seal has been broken, for reasons of health protection.

If the product or packaging is damaged or more damaged than necessary to try the product, we may pass on this depreciation of the product to you. Please handle the product with care and ensure it is properly packed in its original packaging when returned.

How do I return an item?

  • Option A (Online via your account - recommended):

    1. Register your return: Click 'RETURNS' at the bottom of the website (or log directly into your account using your email address). You will immediately receive a one-time verification code in your mailbox to log in securely — no password required.

    2. Select your order: Go to the relevant order page in your account, select the products you wish to return, and submit the return request.

    3. Pack with care: Once your request is approved, you will receive further instructions via email. Pack the product carefully with all supplied accessories and in its original packaging (we recommend using the original shipping box).

    4. Send the package to:

      Kind Essentials
      Weteringweg 18
      2641KM Pijnacker
      Netherlands

  • Option B (Via the model form for revocation): You can also choose to dissolve the agreement by using our official model form. However, you are not obliged to use this form; you can also easily register your return via the online method above or by email.

    Model Form for Revocation

    (Complete and return this form only if you wish to withdraw from the contract)

    • To: Kind Essentials, Weteringweg 18, 2641KM Pijnacker, Netherlands (info@kindessentials.nl)

    • I/We* hereby give notice that I/We* withdraw from my/our* contract of sale of the following goods: [description of product]*

    • Ordered on*[date]* / Received on*[date]*

    • Name of consumer(s):

    • Address of consumer(s):

    • Signature of consumer(s) (only if this form is notified on paper)

    • Date:

      * Delete as appropriate.

2. Complaints

It is always possible that something does not go entirely as planned. We recommend that you make complaints known to us first by emailing info@kindessentials.nl.

If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.